Terms and Conditions

1. Website identification

This website belongs to Global Med FCL, trading as Global Med Costa Rica.

The website aims to provide information about Global Med and its services for businesses, individuals and families, and to facilitate certain digital processes related to those services.

By browsing this website or using its features, users acknowledge having read these Terms and Conditions and accept the provisions applicable to the feature used.

2. Services available on the website

Depending on the features enabled, the website may allow users to:

• View information about the services offered by Global Med.
• Explore solutions for businesses.
• Explore services for individuals and families.
• Request business proposals.
• Book appointments for certain specialties.
• View and request health, prevention or wellness packages.
• Read articles and educational content.
• Contact Global Med through the available channels.

3. Health information

The information published on this website is general, informational and educational in nature.

Information about symptoms, illnesses, prevention, nutrition, wellness or other health topics must not be interpreted as personalized medical advice.

Health decisions should take each person's circumstances into account and, where appropriate, include an assessment by duly qualified professionals.

4. Appointment bookings

The website may allow users to book appointments for certain specialties available at Global Med.

When making a booking, users may select information such as:

• Specialty.
• Appointment type, where applicable.
• Date.
• Available time.
• Details necessary for identification and contact.

Users are responsible for providing accurate, current and sufficient information to manage the booking properly.

The booking feature serves administrative and scheduling purposes.

Creating a booking does not in itself constitute a medical consultation, diagnosis, prescription or professional assessment.

5. Appointment availability

The times shown in the system depend on the availability recorded for each specialty.

Global Med may establish opening hours, unavailable periods, schedule blocks or other operational restrictions.

Availability may change due to bookings by other users, administrative changes or operational circumstances.

6. In-person or online appointments

Certain services may offer in-person or online appointments.

The appointment type selected when booking will be used to coordinate the requested care.

Availability of an appointment type may depend on the specialty, time, professional, operational conditions or other factors applicable to the service.

Selecting an online appointment does not necessarily mean this website directly provides a video call platform. Where appropriate, Global Med will inform the user how to receive care.

7. Appointment cancellations or changes

A booking may be canceled or changed when circumstances prevent the service from being provided under the originally planned conditions.

These circumstances may include operational changes, professional availability, force majeure or other events reasonably affecting service delivery.

Where appropriate, Global Med will seek to inform the user using the contact details provided when booking.

If users need to cancel or change an appointment and that option is not available directly on the website, they must contact Global Med through its official channels.

8. Medical emergencies

9. Health and wellness packages

Global Med may publish packages combining health, prevention, wellness or other related services.

Each package may specify:

• Description.
• Included services.
• Price.
• Specific conditions.
• Availability.

Package availability may depend on schedules, professionals, resources, validity periods or other operational conditions.

Submitting a request through the website does not necessarily mean the service has been paid for or delivered. Global Med may contact the user to coordinate the next steps.

10. Prices

Where prices are displayed, they reflect the information recorded for the published package or service, except in the case of an obvious material error.

Global Med may update prices, commercial terms, included services and availability for future requests.

Any changes will respect consumer rights under applicable law.

11. Payment methods

Depending on the service requested, Global Med may offer different payment methods, including electronic payments, bank transfers, SINPE, cash or other available methods.

When users select a payment method managed through an external platform, Global Med may subsequently provide the relevant method or link to complete the transaction.

Payments made through external providers are also subject to the relevant provider's terms, policies, conditions and security measures.

12. Business inquiries

Business forms allow users to request information, business contact or proposals related to Global Med's business services.

Submitting a form or request does not in itself constitute the formation of a contract or oblige Global Med to provide a specific service.

The final terms of a business relationship may be established subsequently through a proposal, quotation, contract or other instrument agreed between the parties.

13. Electronic communications

By voluntarily providing contact details to make a request, users agree that Global Med may use those channels to handle the process initiated.

Depending on the request, communications may take place by email, phone, WhatsApp or other means provided by the user.

These communications may include confirmations and information about appointments, requests, packages, business proposals or other processes initiated by the user.

14. Educational content

Global Med may publish articles, materials and other educational content related to health, prevention and wellness.

This content is informational and must not be interpreted as a diagnosis, prescription or personalized medical advice.

Where content identifies a specific author, professional or source, that information forms part of the published article's context.

15. User responsibility

Users are responsible for the information they provide through the website.

When using forms, bookings or other features, users must ensure the information provided is accurate and relevant to the intended process.

Users must not provide third-party information without authorization where legally required.

16. Proper use of the website

Users agree to use this website lawfully and responsibly, respecting the rights of Global Med and third parties.

The following are prohibited:

• Attempting unauthorized access to private, administrative or restricted areas.
• Attempting to bypass authentication, permissions or security measures.
• Deliberately interfering with the website's normal operation.
• Introducing malware, malicious code or mechanisms intended to affect the infrastructure.
• Making abusive automated requests that may affect the service.
• Using forms to transmit unlawful, fraudulent or deliberately false content.
• Impersonating another person.
• Using the website for activities contrary to applicable law.

17. Website availability

Global Med seeks to keep its digital services available and functional.

However, the website is not guaranteed to be continuously available or error-free at all times.

Interruptions may occur due to:

• Maintenance.
• Updates.
• Infrastructure problems.
• External provider failures.
• Connectivity incidents.
• Security measures.
• Force majeure events.
• Other circumstances beyond Global Med's reasonable control.

18. Accuracy and updating of information

Global Med seeks to keep the information published on this website up to date.

However, certain services, professionals, schedules, prices, conditions, content or features may change.

When information is important to purchasing or receiving a service, users may confirm it directly through Global Med's official channels.

19. Intellectual property

Unless otherwise stated, the website's original content, including text, designs, structure, graphics, original photographs, logos, trademarks, trade names and materials belonging to Global Med, is protected by applicable law.

Reproduction, modification, distribution or commercial exploitation without prior authorization is not permitted where such authorization is legally required.

Third-party trademarks, photographs, tools, libraries, platforms and content remain the property of their respective owners.

20. Third-party links and services

This website may contain links to pages, tools, payment platforms, maps, social networks or other services managed by third parties.

Global Med does not continuously control the availability, content, security, terms or policies of those external services.

When accessing an external service, users should consider the relevant provider's terms and policies.

21. Personal data protection

The processing of personal information provided through this website is also governed by Global Med's Privacy Policy.

To learn how we collect, use and protect personal information, please read our Privacy Policy .

22. Minors

When a request or service concerns a minor, it must be managed by their parent, legal representative or duly authorized person, where appropriate.

Global Med may request additional information where reasonably necessary to verify the relevant authorization.

23. Scope of liability

Global Med will be liable as established by applicable law.

Nothing in these Terms and Conditions is intended to exclude, limit or waive the legal rights of consumers, patients, users or data subjects.

Global Med will not be liable for consequences arising from misuse of the website, false information provided by users or external services beyond its control, except where applicable law provides otherwise.

24. Changes to these Terms

Global Med may update these Terms and Conditions to reflect changes to its services, features, processes, technologies or legal requirements.

The current version will be available on this page and indicate its last updated date.

25. Applicable law

These Terms and Conditions will be interpreted in accordance with the applicable laws of the Republic of Costa Rica.

This is without prejudice to the rights, procedures and protection mechanisms legally available to consumers, users, patients and data subjects.